Does your SUPPORT TEAM still use their own email address?
2020 is almost GONE and nowadays, Customer Experience and Support management are very important to retain your customers! Luckily, you can now upgrade to a FULL HELPDESK solution with HelpSpace!
What is HelpSpace?
HelpSpace is a web-based help desk software with team inbox, multiple inbound channels, and flexible self-service sites.
How to Setup your Helpdesk and Support Pages with HelpSpace
- First you'll need to setup an account on their website here.
- Once signed up, you'll be asked to enter your support email and setup the forwarding, DKIM, and return path (sounds geek right? But it should be done easily with your DNS manager)
- Once your first channel is successfully setup, you'd be able to receive a confirmation for a successful setup and any email sent to your support email address should be automatically forwarded to your HelpSpace inbox!
- You can now setup your HelpSpace Docs pages which can be your Help Center, Blog, or Documentation sites. Each can be hosted on their own custom domain and branded the way you'd want them to be!
- You can review the performance of your team in the Reports section for quick evaluation of your support team's performance!
