If you're a marketer or technical professional looking for a live chat software, then you likely want a tool that's both user-friendly and powerful. Dashly and Gist are two of the best-known options in this space, and each has its own unique set of features that make it stand out from the competition.
In this article we compare Gist vs Dashly live chat software platforms.
Gist offers features for an All-in-one Solution for Marketing and Customer Service / Support.
Dashly offers features for collecting leads on your website and providing the workflow to convert those leads into Sales. Although they do have Support bots inside their platform.
Leads or Contacts?
Inside Gist, you would find Contacts and Companies (in Beta). This setup is similar to Hubspot which is a well known CRM that offers a generous FREE plan.
Dashly on the other hand offers a Leads Database. You can easily track session of your leads if they are coming back to your website and interacting with the live chat widget.
In this Contacts category, Gist WINS by providing Contacts and Company information right inside their platform.
Triggered Messages or Support Bot?
Inside Gist, you'll find features to automate your responses by providing answers to commonly asked questions.
With Dashly, you have an array of options to trigger messages for specific pages or triggers which is great and customizable.
In this messaging category, Dashly WINS hands down over Gist.
Gist offers an inbox which looks similar to Dashly. Take a look below
Both platforms offer mobile apps for both iOS and Android.
In this Inbox category, both Gist and Dashly are tied!
You can customize chatbots inside Gist but currently this is limited to Qualification (Leads) and Support Bot.
Dashly offers more templates for Chatbots like for specific use cases (i.e. webinar registration, course registration assistance, etc.)
In this Chatbots category, Dashly wins hands down!
When it comes to Integrations, Gist only offers API and webhooks, while Dashly offers a lot more! Hence, Dashly wins this category!
Gist integration is limited as they consider their unique selling proposition as an all in one solution. However they declared to have integrations with many platforms on their website.
Reports Reports Reports!
Since we only have a Gist FREE plan, all the reports are not available.
Dashly offers users event reports for tracked websites.
When it comes to user experience, Dashly takes the cake. Dashly's interface is designed to be intuitive and easy-to-use, with everything you need all in one place. You can quickly create custom conversation flows, segment users based on their needs, and track analytics to better understand how your users are engaging with your content. In addition, Dashly offers integration with other popular marketing tools such as Salesforce, Zapier, and Mailchimp.
Gist also offers an intuitive interface, but it goes a step further by giving technical professionals access to more advanced features. Gist allows you to create automated chatbots that can provide 24/7 customer service, which is great for companies who are looking to streamline their customer interactions. Gist also has an extensive library of insights and reports to help you better understand how your users are engaging with your content. Additionally, Gist integrates with popular web platforms such as WordPress, Shopify, and Magento.
Ultimately, the decision between Dashly and Gist will largely depend on what kind of features you're looking for in a live chat software. Dashly is best suited for marketers who want a user-friendly solution with powerful customization options, while Gist is ideal for technical professionals who need access to more advanced features such as automated chatbots and extensive analytics. No matter which one you choose, you'll be sure to get a great chat experience!