Customer and Employee communication is vital to any business.
And while many of us have the habits and tools to communicate with our employees, when it comes to customers, the company often relies on email or a customer service phone line to communicate.
The problem with these methods is that they often feel impersonal and unengaging.
Based on surveys, customers prefer to communicate with businesses through live chat, email, and SMS text messaging.
Rake solves this problem and makes both customer and employee communication even more personalized than ever.
What is Rake?
Rake is a centralized messaging web platform that simplifies omnichannel and workplace messaging with efficient and easy-to-use tools.
How to Communicate with your Customers and Employees with Rake
- First you'll need to signup or login to your account at rake.ai.
- Once logged in, you'll need to setup your workspace logo and other details.
- Next, setup your widgets for your website and connect to other channels like Facebook messenger or thru Rake's custom API from external platforms.
- Invite your employees and make channels for every team.
- See all customer and employee chats in a single dashboard.
- Assign tasks for each team members right within Rake.
- Publish Articles for your team so everyone is always on the same page.
- Generate Reports for your team's performance and your customers.
